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Parseq is a leader in delivering Business Process Outsourcing (BPO) services to meet that need. The range of support services offered include Contact Centre, Finance& Accounting, Mail Handling, Administration Payment processing and Contingency Planning. We are trusted to process over 75,000 items of correspondence a day, £2 billion of electronic payments a month, make or receive nearly 20 million calls a year and have raised more than £1 Billion for charities on behalf of our clients. Parseq offers the scale and capability to meet the needs of both smaller, growing organisations and large corporations, via our six, UK-based shared-service centres.

Parseq’s client base extends across both the public and private sector, throughout the UK and Europe, and encompasses a broad range of industries from financial services and utilities, not-for-profit organisations through to telecoms and retail. To provide seamless engagement, we dovetail ourselves into our clients operations, ensuring transparency and process integration and operate as if part of our clients business. From our head office in South Yorkshire we provide PCI DSS compliant services and have secured over 30 years’ experience in managing confidential data on behalf of our clients.

When services are outsourced to Parseq we work with our clients to develop a clear, coherent business case to align the offering to measurable business benefit. This proves invaluable for both our clients and us to understand the cost, risk and realisable benefits of service transition through outsourcing. We aim to offer a rapid return on investment, by leveraging our scale and capability to cope with volume peaks and troughs. We invest in technology and best practice processes to bring insight and expertise that we can share and our customers can leverage. The emphasis that Parseq place on effectively blending people, process and technology ensures a robust, trusted end engaged service outcome. A simple expression of the value generated comes from Ed White, the Financial Controller at Miller Brands UK when he says “ In the 6 years that Parseq has provided credit control management on behalf of Miller Brands for their UK customers, the percentage of overdue debt has reduced from 34.5% to just 1.1%”.

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